QA Trainee

Brief Description  About Us We are a dynamic product based company committed to delivering groundbreaking solutions to our global customer base. We are looking for an enthusiastic and dedicated Customer Success Associate to join our team and be part of our journey to success. Read more us https://pickyassist.com/en Responsibilities: As an QA Trainee, your primary responsibilities include: Key Responsibilities:

Collaborate closely with the Customer Support Team to understand client-specific requirements.

Participate in client calls/meetings (with the support team) to gather and analyze customer requirements and expectations.

Assist the support team with configuration tasks based on customer requirements.

Discuss requirements internally with the Product and Development teams to ensure alignment and clarity.

Test all customizations and configurations done by the CS team thoroughly.

Validate and ensure the quality of configurations and customizations as per client-specific requirements.

Ensure all implementations are error-free, fully functional, and meet client expectations.

Identify, document, and report bugs or issues to the Development Team clearly and promptly.

Work continuously to uphold high standards of product quality and reliability.

Perform retesting and ensure timely resolution of reported issues

Requirements:

Strong understanding of software testing concepts and QA processes.

Ability to write and execute test cases for various custom workflows.

Basic knowledge of business automation tools or software products is a plus.

Good communication skills to interact with internal teams and occasionally with clients.

Strong attention to detail and a problem-solving mindset.

Ability to work collaboratively across teams in a fast-paced environment.

Work Timings, Job Location & Salary

10 am to 6 pm - Monday to Saturday

Office Location : Trivandrum, Kerala, Edapazhinji

Monthly a stipend of Rs 10,000 is offered for first 6 months and after completion of probation on review of the performance will get eligible hike

What We Offer:

Training and mentorship in QA and customer experience.

Opportunity to work with cross-functional teams (Support, Product, Tech).

A collaborative and growth-driven work environment.

Potential for full-time role advancement based on performance.

If you are passionate about customer service and technology and want to be part of a team that strives for excellence, we would love to hear from you. Job Types: Regular / Permanent, Full-time Pay: Rs 10,000 stipend for first 6 months Benefits:

Flexible schedule

Leave encashment

Paid sick time

Schedule:

Day shift

Supplemental Pay:

Performance bonus

Yearly bonus

Ability to commute/relocate:

Trivandrum, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

 Preferred SkillsSkills and Qualifications:

Bachelor’s degree in IT, Computer Science, or a related field (freshers are welcome) completed after 2023.

Strong attention to detail and analytical thinking.

Good communication skills (written and verbal).

Basic understanding of customer support workflows and tools.

Ability to work collaboratively in a team environment.

Willingness to learn and grow in a fast-paced setting.

Application Process Please apply through our WhatsApp Virtual HR by sending a message “Careers” to 18302680508