Application Support Engineer

Application Support Engineer We are looking for an enthusiastic Application Support Engineer to join our team. Please find the details as mentioned below: Job Description

• Identifying hardware and software solutions. • Troubleshooting technical issues. • Diagnosing and repairing faults. • Resolving network issues. • Installing and configuring hardware and software. • Speaking to customers to quickly get to the root of their problem. • Providing timely and accurate customer feedback. • Talking customers through a series of actions to resolve a problem. • Following up with clients to ensure the problem is resolved. • Replacing or repairing the necessary parts. • Supporting the roll-out of new applications. • Providing support in the form of procedural documentation. • Managing multiple cases at one time. • Testing and evaluating new technologies. Requirements
• Working knowledge of office automation products and computer peripherals, like printers and scanners, and -cellular devices. • Hands-on experience with Windows/Linux/Mac OS environments. • Knowledge of managing network equipment’s & anti-virus programs. • Remote troubleshooting for End-user issues (Software and Hardware). • Walking customers through installing applications and computer peripherals. • Proven work experience as a Desktop Support Engineer or Technical Support Engineer or similar role. • Experience – 6 months to 1 years • Good communication skills in English.
• Good time-management skills • Location: Info Park, Cochin • CTC: Best in the industry

About Us

TutorComp is an online tutoring global leader providing personalized tutors all over the world. We enable students across the World to learn, excel and stay ahead of the knowledge and innovation curve. Our exceedingly qualified and expert tutors enable students to outperform and deliver outstanding grades. Our mission is to make learning easily accessible to students, and to leverage technology and global talent. Our global operations are supported through an extensive network at various worldwide markets of United States, United Kingdom, Hong Kong, Singapore, Australia, France, India, UAE (Abu Dhabi, Ajman, Dubai, and Sharjah), Kuwait, Bahrain, Qatar, Saudi Arabia and Malaysia.

                                    If this opportunity aligns with your career goals, kindly share your updated resume with us at hr@tutorcomp.com