Junior Technical Associate - IT

Junior Technical Associate - IT • Domain, SSL, payment gateway and email Management (Registration, Renewal). • Collecting requirements/updating from Clients in both website and Desktop applications. • Complete detailed reports listing requests for technical assistance. • Providing client support to solve issues in both Website and Desktop applications. • Act as the initial point of contact for domain or website related concerns from clients. • Invoice generation for clients and follow up. • Plesk and C-panel management. • Maintain a working log detailing updates, as well as the date of completion. • Ability to prioritize and manage several milestones and tasks efficiently • Comfortable working in and assisting others through company help desk software’s. • Time-management skills and the ability to establish reasonable and attainable deadlines. • Meetings with clients to analyse, troubleshoot and diagnose issues. • Escalate issues to concerned team and follow up till the resolution of ticket • Excellent Communication and interpersonal skills essential when communicating with customers and clients. • A bachelor's degree in computer science or related technology field is preferred.

                                    If this opportunity aligns with your career goals, kindly share your updated resume with us at career@aabasoft.com