Delivery Manager(Exp:8+Years)

Delivery Manager(Exp:8+Years) Responsibilities

*Oversee the end-to-end delivery of IT services and projects, ensuring timely and quality completion. *Ensure adherence to SLAs, project timelines, and budgets. *Implement and monitor delivery frameworks, methodologies, and best practices. *Act as the primary point of contact for clients, fostering trust and transparency. *Understand client needs and expectations, aligning services to deliver maximum value. *Manage escalations, resolving issues promptly while maintaining strong client relationships. *Align delivery goals with organizational strategies and client requirements. *Identify and drive opportunities for account growth and service improvement. *Collaborate with stakeholders to forecast resource needs and plan for scalability. *Define and track key performance indicators (KPIs) for projects and service delivery. *Prepare detailed performance and status reports for clients and internal stakeholders. *Conduct regular reviews to identify and mitigate risks, ensuring delivery success. *Manage budgets and control costs for service delivery. *Ensure profitability by optimizing processes and resources. *Approve project invoices and monitor payment schedules. *Identify potential risks and implement mitigation strategies. *Handle escalations effectively to minimize disruptions in service delivery.

Requirements

*Bachelor’s degree in Computer Science, IT, Business Management, or related field (Master’s degree preferred). *6+ years of experience in IT project or service delivery management roles, with at least 3 years in a leadership position. *Strong knowledge of IT project management methodologies (e.g., Agile, Scrum, Waterfall). *Proven track record of managing multiple projects or accounts simultaneously. *Experience in client-facing roles with a focus on relationship building and satisfaction. *Growth in account revenue and service scope

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