Cloud Support Analyst II

Brief Description Minimum 4+ years of Experience in Production Application Support – technical and functional, understand the product functions and features Experience in supporting client integration testing, preferably (SIT, UAT) Test and replicate production and non-production application issues, analyse logs, and identify the root cause. Experience in deployment – Jboss/Wildfly/Websphere/Weblogic, etc. (or any exp doing deployment in Azure is most welcome) Knowledge of basic database queries(oracle/ postgresql/ MySQL) Good communication skills – verbal and written The right attitude towards work Play the role of an incident manager Communicate and collaborate on service requests/incidents raised by/for our customers. Learn and understand how our product services are delivered to customers Learn and understand our product from a functional and integration perspective Be part of a collaborative, cross-functional team delivering value to a customer Lead and perform in a customer-facing role Preferred Skills Minimum 4+ years of Experience in Production Application Support – techno functional, understand the product functions and features Experience in supporting client integration testing, preferable (SIT, UAT) Test and replicate production/non-production application issues, analyse logs and find the root cause. Experience in deployment – Jboss/Wildfly/Websphere/Weblogic, etc. (or any exp doing deployment in Azure is most welcome) Knowledge of basic database queries(oracle/ postgresql/ MySQL) Good communication skills – verbal and written Right attitude towards work Play the role of an incident manager Communicate and collaborate on service requests/incidents raised by/for our customers Learn and understand how our product services are delivered to customers Learn and understand our product from a functional and integration perspective Be part of a collaborative cross-functional team delivering value to a customer Lead and perform in a customer facing role