Senior Director - HR Operations

Brief DescriptionApply Here: https://waydot.greythr.com/hire/jobs/senior-director-hr-operations About UsWay.com — America’s dominant automotive super app, powering every mile for over 10 million customers—from auto insurance and parking to EV charging and more. Leveraging cutting-edge AI, machine learning, and advanced data analytics, we deliver innovative, personalized solutions that transform car ownership. Featured by Bloomberg and ranked 48th on Andreessen Horowitz’s Marketplace list of fastest-growing companies worldwide and recognized as the top Product in Insurance by UnitQ, we’re making car ownership easier, more affordable, and more rewarding.

Job Title: Senior Director – HR OperationsExperience: 15 to 20 yearsWork Arrangement: On-siteEmployment Type: Full-time

Role OverviewWe’re looking for a visionary, results-oriented leader to head our end-to-end HR operations. As Senior Director – HR Operations, you’ll champion operational excellence across the entire employee lifecycle—leveraging data, automation, and next-gen HR technology to deliver a seamless, high-impact employee experience in our fast-paced, tech-first environment.

Roles & Responsibilities Operational Leadership

Oversee all core HR functions, from talent acquisition and onboarding to payroll, benefits, compliance, performance management, and offboarding.

Design and implement scalable, technology-driven processes that enhance speed, accuracy, and compliance.

Drive adoption of automation and AI-powered solutions to optimize recruitment, engagement, and HR analytics workflows.

Data-Driven Strategy

Create a robust HR analytics framework with real-time dashboards to support strategic decision-making.

Track and report on critical metrics, including hiring velocity, payroll accuracy, retention, engagement, and productivity.

Apply predictive and prescriptive analytics to improve workforce planning, manage attrition, and optimize performance.

Performance & Talent Management

Collaborate with business and HR leaders to strengthen performance systems, including OKRs, feedback loops, appraisals, and talent reviews.

Ensure fairness, consistency, and timeliness in all performance-related processes.

Compliance, Risk & Governance

Ensure full compliance with labor laws, internal policies, and regulatory requirements.

Lead audits, conduct risk assessments, and update policies to mitigate legal and operational risks.

Leadership & Collaboration

Build and mentor a high-performing HR operations team, fostering innovation and continuous improvement.

Partner with Finance, Legal, and IT teams to deliver unified cross-functional services.

Serve as a strategic advisor to the executive team, offering actionable, data-backed recommendations to maximize HR’s impact and organizational success.

Preferred Skills

15+ years of progressive HR experience, with at least 5 years in a leadership role overseeing HR operations.

Prior experience in product or technology companies with fast-paced, high-growth environments.

Strong hands-on expertise in HR technology platforms (HRIS, ATS, payroll systems) and AI-enabled tools for recruitment, employee service, or performance management.

Proven experience in delivering data-driven results across HR functions.

Demonstrated ability to scale HR operations, build shared services models, and drive automation and process excellence.

Strong understanding of compliance and labor laws across regions (India/US/global preferred).

Excellent leadership, project management, and communication skills.

Experience working in global or distributed teams.

Certification in HR Analytics, AI in HR, Six Sigma, or SHRM/SPHR preferred.

Proficiency in tools like Power BI, Tableau, Workday, Darwinbox, SAP SuccessFactors, or other HRMS tools.

Why You Will Love Working With Us

Opportunity to work for the #1 Auto Super app in the US.

Opportunity to make a meaningful impact across 10+ million users.

Dynamic, fast-paced, and innovation-driven work culture.

Clear pathways for career growth in a rapidly scaling technology company.

Competitive compensation.

Apply Here: https://waydot.greythr.com/hire/jobs/senior-director-hr-operations