Customer Success Lead

Brief DescriptionJob Overview TenureFull-time, Permanent LocationWork from office, Trivandrum QualificationBachelor’s or higher degree in remote sensing OfferCompetitive salary and employee stock options Job Description You will be responsible for the day-to-day support of our growing customer base. The nature of customer engagement is both proactive and reactive. You will ensure our customers derive value from the service. Why join the Eartheye Space team?

Career growth: An exciting category-creating company entering a rapid growth phase, which means many job openings and career growth opportunities for the core team members Career growth: An exciting category-creating company entering a rapid growth phase, which means many job openings and career growth opportunities for the core team members Employee equity: Early-stage equity and stock options can experience significant value growth in the next rounds of funding and growth Global mobility: With an international client base, there will be transfer opportunities as the company grows internationally Mission and the Journey: Building a high-performing company on the foundation of: (I) Delighted customers, (II) High-performing teams, (III) Innovative products, (IV) Stellar results. Preferred SkillsWork Experience You should have:

At least three years of experience in a similar capacity Supported B2B SaaS customers Knowledge of remote sensing (must) Expert knowledge of GIS tools, including QGIS Worked independently, achieving the KPIs despite the start-up environment Clear spoken and written communication skills Programming knowledge is a bonus