Customer Relationship Executive

Brief DescriptionWe are looking for a proactive and customer-focused Customer Relationship Executive to manage client interactions, address customer queries, and ensure a smooth customer experience. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and the capability to build and maintain positive customer relationships. Skills Required

Excellent verbal and written communication skills.

Strong interpersonal skills with the ability to build trust and rapport with customers.

Ability to handle customer queries, complaints, and escalations professionally.

Problem-solving skills with a customer-centric approach.

Good organizational and time-management abilities.

Basic computer knowledge (MS Office, CRM tools, email handling).

Ability to work in a fast-paced environment and manage multiple tasks.

Patience, empathy, and strong listening skills.

Preferred Skills

Interact with customers through calls, emails, and messages to resolve queries and provide timely information.

Maintain strong relationships with existing customers and ensure customer satisfaction.

Assist customers in understanding products, services, policies, and processes.

Handle customer complaints, resolve issues, and escalate complex cases when required.

Follow up with customers on pending matters, service requests, and feedback.

Maintain accurate records of customer interactions and update CRM or related tools.

Coordinate with internal teams (sales, support, operations) to deliver solutions efficiently.

Identify customer needs and suggest appropriate services or support options.

Contribute to improving customer experience and service quality.